How to become a security awareness manager | Cyber Work Podcast

Today we’re talking about security awareness, specifically about the role of a security awareness manager, with Tiffany Franklin of Optiv. We talk about the importance of C-suite buy-in to a security awareness program, how to create challenging phishing simulators without making employees feel like victims of a gotcha attack and how being a fifth-grade math teacher can make you a better security awareness manager.

0:00 – Intro
2:13 – Getting into cybersecurity
3:57 – Instructional design and technology
4:58 – Primary responsibilities in her role
6:38 – Security awareness work
9:40 – What is the division of work?
11:55 – Skills needed for this role
15:04 – Helping people when they fail
17:12 – Daily tasks
18:15 – Highs and lows of the job
22:00 – COVID phishing emails
22:40 – GoDaddy phishing and ethics
26:20 – Creating security awareness campaigns
31:14 – Optimal combo of tech and savvy
34:20 – How to get into cybersecurity
37:10 – Outro

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Tiffany Franklin has over 13 years’ experience as a learning and development professional and is currently a Manager of Cybersecurity Education at Optiv. Tiffany and her team develop solutions that address the unique challenges of global organizations facing a wide array of cybersecurity risks, including security awareness training program courses, simulated phishing attacks, and training reinforcement materials. She has a background in education and has a Masters in Instructional Design & Technology.

About Infosec
Infosec believes knowledge is power when fighting cybercrime. We help IT and security professionals advance their careers with skills development and certifications while empowering all employees with security awareness and privacy training to stay cyber-safe at work and home. It’s our mission to equip all organizations and individuals with the know-how and confidence to outsmart cybercrime. Learn more at